Return & Refund Policy

At BOBO BIRD, we want you to feel confident about every watch you choose. If your purchase is not quite right, we’re here to help.

30-Day Returns

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition
Show no signs of wear, scratches, alteration, or damage
Include the original packaging, tags, manuals, accessories, tools, and any complimentary items supplied with the order
Be returned in a condition suitable for resale

Please contact our customer service team before sending any item back. We will provide the appropriate return instructions and return address for your order.

Returns sent without prior authorization may not be accepted.

Personalized & Engraved Products

Products that have been personalized, engraved, resized, modified, or otherwise made specifically for you are generally not eligible for return or exchange.

However, if a personalized product arrives damaged, defective, or does not match the personalization requested in your order, please contact us and we will make it right.

Sale & Promotional Items

Products purchased during a promotion or with a discount code may still be returned as long as they meet the return conditions above, unless the product was clearly marked Final Sale at the time of purchase.

Final Sale items cannot be returned for a change of mind.

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping cost.

We strongly recommend using a trackable shipping service. BOBO BIRD cannot be responsible for returned packages that are lost or damaged in transit.

If the return is caused by an error on our part — for example, you received the wrong item or the product arrived defective — we will provide an appropriate solution and cover reasonable return shipping costs where a return is required.

Please do not return your order to the original shipping address shown on the parcel unless our customer service team specifically instructs you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your watch or accessory is damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A brief description of the issue
Clear photos or video showing the problem
A photo of the shipping package if it was damaged during delivery

We will review the issue and arrange the most appropriate solution, which may include replacement parts, repair, replacement, or a refund depending on the circumstances.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are normally non-refundable unless the return is the result of an error by BOBO BIRD or the product was defective upon arrival.

Any customs duties, import taxes, brokerage charges, or similar fees paid directly to local authorities or carriers are generally not refundable by BOBO BIRD.

Exchanges

If you would like a different model, color, or size, please contact us first.

Depending on product availability and your location, we may recommend returning the original item for a refund and placing a new order rather than processing a direct exchange.

This helps prevent your preferred replacement item from selling out while your return is in transit.

Gifts

If an item was purchased as a gift, the original purchaser may normally receive the refund through the original payment method.

If you need help with a gift return, contact our customer service team with the order information and we will review the available options.

Warranty Claims

A return for a change of mind is different from a warranty claim.

If your BOBO BIRD watch develops a manufacturing issue after the return period has ended, it may still be covered under our warranty.

Please refer to our Warranty Policy for details.

Normal wear and tear, accidental damage, misuse, unauthorized repairs, water damage outside the product’s specified water-resistance conditions, and damage caused by improper handling are not considered normal returns.

How to Start a Return

Before returning an item:

Contact BOBO BIRD customer service.
Provide your order number and the reason for the return.
Wait for our return instructions and authorized return address.
Securely package the complete product and accessories.
Send the parcel using a trackable shipping service.
Keep your tracking information until your refund has been completed.

Do not send returns to BOBO BIRD without contacting us first.

Because we serve customers internationally and orders may be fulfilled through different logistics channels, the correct return destination may differ from the address shown on your original parcel.

Need Help?

If you have any questions about a return, refund, damaged product, or warranty issue, please contact the BOBO BIRD customer service team through our Contact page.

We’ll review your order and help determine the most appropriate solution.

Return Policy