BOBO BIRD Warranty Terms

Your Satisfaction Matters to Us

Every BOBO BIRD timepiece is made to bring the warmth and individuality of natural materials into everyday life. Because every piece of wood has its own grain, color and character, no two BOBO BIRD watches are exactly alike.

We stand behind the craftsmanship of our products with a 12-month limited warranty. If your BOBO BIRD product develops a manufacturing defect during the warranty period, please contact us through our after-sales service form. Once the issue has been reviewed and approved, we will arrange an appropriate repair, replacement or other suitable solution.

Damage resulting from accidental impact, improper use, unauthorized repair, water exposure beyond the product’s stated resistance or the natural characteristics of wood is not covered.

Submit a Warranty Request

1. Warranty Coverage

The BOBO BIRD limited warranty is provided to the original retail purchaser of an eligible product purchased directly from bobobird.com.

Products purchased through Amazon, AliExpress or another third-party marketplace must be serviced through the original seller or sales channel, subject to that channel’s warranty terms.

This warranty applies to purchases made for personal use. Products purchased for resale, wholesale distribution, commercial gifting or other business purposes may be subject to separate contractual warranty terms.

2. Warranty Period

The warranty period is 12 months from the original purchase date shown on the order confirmation or invoice.

The warranty applies worldwide to eligible purchases made directly from bobobird.com. Proof of purchase is required before a warranty claim can be approved.

A repaired or replaced product remains covered for the remainder of the original warranty period. Repair or replacement does not restart or extend the original warranty period unless required by applicable law.

3. Available Warranty Solutions

If an eligible manufacturing defect is confirmed during the warranty period, BOBO BIRD may, at its discretion:

  • Repair the defective product or component;
  • Supply a replacement component;
  • Replace the product with the same model;
  • Replace it with a product of comparable value if the original model is no longer available; or
  • Offer another reasonable solution where repair or replacement is not practical.

Replacement products or components may differ slightly in wood grain, color and texture because wood is a natural material.

4. What the Warranty Covers

The limited warranty covers manufacturing defects affecting the normal operation or construction of the product, including eligible defects involving:

  • The watch movement;
  • Watch hands, dial or internal components;
  • The crown, clasp or fastening mechanism;
  • Structural assembly of the watch case or bracelet;
  • Other components determined by BOBO BIRD to be defective due to materials or workmanship.

Warranty coverage is determined after BOBO BIRD reviews the information, photographs, videos and, when necessary, the physical product.

5. What the Warranty Does Not Cover

The warranty does not cover damage, deterioration or malfunction resulting from:

  • Accidental damage, impact, dropping, crushing or excessive force;
  • Broken or cracked glass caused by impact or improper handling;
  • Broken wooden links, cases or components caused by excessive pressure, bending or incorrect adjustment;
  • Normal wear and tear, scratches, dents or surface abrasion;
  • Damage caused by moisture, immersion, steam, salt water, alcohol, perfume, cosmetics or chemicals;
  • Swimming, showering or bathing while wearing the product unless the product is expressly identified as suitable for that activity;
  • Extreme heat or cold, prolonged sunlight, dust or other environmental conditions;
  • Failure to follow the product’s care or operating instructions;
  • Incorrect installation, adjustment or replacement of watch straps, links, batteries or accessories;
  • Repairs, modifications or disassembly performed by an unauthorized person;
  • Use of incompatible third-party straps, components or accessories;
  • Loss, theft or deliberate damage;
  • Damage occurring after delivery that is unrelated to a manufacturing defect.

Consumable parts and components subject to normal wear, including batteries, leather straps and surface finishes, are not covered unless they were defective when delivered.

Engraving errors caused by information entered or approved by the customer are not manufacturing defects. However, if BOBO BIRD produces engraving that differs from the confirmed order instructions, please contact us for assistance.

6. Natural Wood Characteristics

Wood is a natural material. Variations in grain, knots, texture, shade and pattern are part of the character of every BOBO BIRD product and are not considered defects.

Over time, wood may gradually develop a patina or experience subtle changes in color and texture due to wear, light, humidity and contact with the skin. These natural changes are not covered by the warranty.

Natural wood products may be less resistant to impact, water and excessive pressure than products made entirely from metal. Appropriate care is therefore required.

7. How to Submit a Warranty Claim

To request warranty service:

  1. Complete our Warranty and Repair Form.
  2. Provide your order number, purchase date and contact information.
  3. Describe the problem as clearly as possible.
  4. Upload clear photographs or a short video showing the issue.
  5. Wait for instructions from our customer service team before sending the product.

We may request additional information or ask that the product be returned for physical inspection.

Please do not return a product without prior authorization. Unapproved shipments may be refused, delayed or returned, and unauthorized shipping costs may not be reimbursed.

8. Proof of Purchase

A valid order number, order confirmation or copy of the original invoice is required to establish the purchase date and warranty eligibility.

BOBO BIRD may decline a warranty request if sufficient proof of purchase cannot be provided or if the product was purchased through an unauthorized seller.

9. Shipping and Inspection

If a physical inspection is required, our customer service team will provide the return address and shipping instructions.

Unless otherwise required by applicable law or expressly confirmed by BOBO BIRD:

  • The customer is responsible for safely packaging and sending the product to the designated service location;
  • BOBO BIRD is not responsible for products lost or damaged during an unauthorized return shipment;
  • Tracking and appropriate protective packaging are strongly recommended;
  • If the claim is approved, BOBO BIRD will cover the cost of the repair or approved replacement and standard delivery back to the customer;
  • Expedited shipping, customs duties, taxes and costs arising from an incorrect or incomplete address may remain the customer’s responsibility.

If the inspection determines that the issue is not covered by the warranty, we may offer a paid repair, replacement part or other service option. No paid service will be performed without the customer’s approval.

10. Service Time

We aim to review submitted warranty requests promptly. Processing time depends on the nature of the issue, the availability of replacement parts, the customer’s location and whether physical inspection is required.

We will provide an estimated service timeline after reviewing the claim. International shipping and customs processing may extend the total turnaround time.

11. Repairs Outside the Warranty Period

We want you to enjoy your BOBO BIRD timepiece for years to come.

If the warranty has expired or the damage is not covered, our team may still be able to provide:

  • Replacement straps or wooden links;
  • Clasps, crowns, glass or other replacement components;
  • Battery replacement assistance;
  • Movement repair or replacement;
  • Other paid repair services where parts are available.

Please submit the Warranty and Repair Form with photographs of the product. We will review the request and advise you of available options, costs and estimated service time.

12. Statutory Consumer Rights

This limited warranty provides additional contractual protection and does not exclude, restrict or replace any consumer rights that cannot legally be limited under the laws applicable to your purchase.

Where applicable consumer law provides greater protection than these warranty terms, the applicable legal requirements will prevail.

Need Help?

If you have a question about your BOBO BIRD product, warranty eligibility or repair options, please contact our customer service team before returning anything.

Contact BOBO BIRD
Submit a Warranty Request

Last updated: September 1, 2026