From Hong Kong to Your Doorstep

Every BOBO BIRD order is carefully inspected, prepared and dispatched from our fulfillment center in Hong Kong.

We offer free standard shipping to most countries and regions worldwide. Available shipping methods and estimated delivery times will be shown at checkout based on your destination.

Shipping Methods

Standard Shipping — Free

Estimated delivery: 7–14 business days

Standard orders are shipped free of charge through our international delivery partners. YunExpress normally handles the international journey before transferring the package to a local delivery provider for final delivery.

Delivery may take longer for remote locations or when a shipment is undergoing customs clearance.

Express Shipping — Additional Charge

Estimated delivery: 3–7 business days

Express delivery is available for selected destinations, usually through DHL Express or another international courier.

The exact availability and cost will be calculated at checkout. Express shipping may not be available for P.O. boxes or certain remote locations.

Order Processing

In-stock, non-personalized orders are normally prepared for dispatch within 1–2 business days.

Personalized products require additional preparation time:

• Standard engraving: approximately 3–5 additional business days
• Rush engraving, when available: approximately 1–3 business days

If an item is temporarily unavailable, we will contact you with an estimated dispatch date. You may choose to wait, select another product or request a full refund before the order is shipped.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 hours to update after the parcel has been handed to the carrier. For standard shipping, a second local tracking number may become available after the parcel reaches the destination country.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

These charges are not included in the product price or shipping fee and must be paid by the recipient. BOBO BIRD cannot determine these charges in advance because customs rules differ by country.

For more information, please contact your local customs authority before placing your order.

Delivery Estimates

Delivery times are estimates rather than guaranteed arrival dates. Customs inspections, public holidays, severe weather, local courier delays and other circumstances outside our control may affect delivery.

Business days are Monday through Friday, excluding public holidays in Hong Kong and the destination country.

If your order is intended for a birthday, anniversary or another important occasion, we recommend ordering early or selecting express shipping when available.

Shipping Address

Please check your recipient name, street address, apartment or unit number, postal code and telephone number before completing your order.

Contact us as soon as possible if you notice an error. Once an order has been dispatched, we may no longer be able to change or redirect the delivery address.

BOBO BIRD is not responsible for delays or failed deliveries caused by an incorrect or incomplete address submitted with the order.

Unclaimed or Refused Packages

A parcel may be returned to us if:

• The delivery address is incorrect or incomplete
• The recipient cannot be reached
• The parcel is not collected from the local carrier
• Customs duties or import charges are not paid
• The recipient refuses delivery

If a parcel is returned for one of these reasons, we will contact you after receiving it. You may request reshipment by paying the applicable shipping costs, or request a refund of the eligible product amount.

Original shipping costs, return charges, customs fees, engraving charges and other non-refundable service costs may be deducted from the refund.

Lost or Damaged Packages

If your tracking information has not updated for an extended period, or your package arrives damaged, please contact us with your order number and photographs where applicable.

We will review the shipment with the carrier and help determine the appropriate solution. Please do not discard damaged packaging until the investigation has been completed.

Need Help With Your Delivery?

If you have questions about shipping availability, an upcoming occasion or an order already in transit, please contact the BOBO BIRD customer care team and include your order number.

Every BOBO BIRD piece begins with nature and travels from Hong Kong to become part of your story.