FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
Yes. BoBo Bird wood watches are shipped all over the world free of charge.
Yes. We ship to P.O. boxes with a valid credit card and billing address.
We accept every major credit and debit card including: Visa, Paypal, MasterCard, American Express, and Discover. We also offer payment plans through Affirm (US Customers Only).
In the event that you do not have a credit card and do not wish to use Affirm, please use our contact form to request alternate payment methods.
BoBo Bird, Inc. charges 8.113% sales tax to customers who purchase from the state of Missouri (United States). All customers outside of Missouri are not charged sales tax.
Due to the overwhelming holiday rush, orders may not ship out at their regularly scheduled time. Delays may occur. If your order was placed and you need to change the address or shipping method, please contact customer service.
Priority Shipping + Lifetime Warranty $9.9
We pride ourselves on prompt delivery. All orders (except those utilizing our free shipping service) placed between Monday 9:00pm UTC +8 and Friday 2:00pm UTC +8 will be shipped within 24 hours. Paid shipping orders placed from Friday 2:00pm UTC +8 through Sunday 5:00pm UTC +8 will be processed and mailed the following Monday.
If a watch in your order is currently out of stock you will be notified with the estimated delivery time. At that time you will have the option to continue with your order or accept a full refund, including shipping.
Please add an additional 3-5 business days for engraved orders or 1-3 business days for rush engraving.
If you need something sooner please feel free to give us a call as our customer service team is more than happy to help coordinate any special requests.
Unfortunately, duties and taxes are not included in the price of your watch purchase. Though we offer shipping via UPS International, we are unable to pay any duties, taxes, or fees that may be charged as we are unaware of what the exact costs will be from country to country. If you wish to learn about potential fees in your country, it is best to contact your local postal service or customs office.
In the event that any “Unclaimed”, “Refused”, or “Return to Sender” package is shipped back to us due to, but not limited to:
- failure to sign for it
- not picking it up at the local post office
- failure to pay for customs, duties, and taxes
- refusal to accept the package
- Provide wrong address or insufficient address
We will notify you upon receipt of the returned package and you may choose between:
- reshipment of the package (additional shipping charge applies)
- refund for the order (less any shipping, sizing fee, & customization fees)
We do not allow multiple gift cards or coupon codes to be used on a single order.
BoBo Bird watches use only 100% natural wood and we refrain from the use of toxic chemicals to either treat or protect the wood.
For any client that experiences discomfort (itching or rash) on their wrist after wearing a BoBo Bird watch, we suggest you stop wearing the watch and consult your doctor.
BoBo Bird watches feature stainless steel (304) clasps for those who may have nickel allergies. Please see the below study from the National Center for Biotechnology Information (https://www.ncbi.nlm.nih.gov/pubmed/9330816):
With proper care, your wood watch can be worn for many years to come.
The biggest enemy of wood is sudden changes in temperature and humidity. This means if you leave your watch in a car on a hot sunny day, the high temperature has the ability to swell the wood and cause it to crack. Same with leaving it in the car on a particularly cold day or night, the cold will shrink the wood, putting pressure against the glass and pins and could cause breakage at those points.
Humidity control is also important. Too much and the wood will absorb the water and swell, too little and it will dry out the wood and shrink. Swelling and shrinking increase the possibility of cracking at the time and in the future.
SO, when you are not wearing your watch be sure that it is inside, and also protected in either its original packaging OR in a watch or jewelry box to protect it from an overly wet or dry environment.
Additionally, the best thing you can do for the wood of your watch is make sure it is properly conditioned, protecting the wood from the elements. We recommend Tung Oil or Lemon oil both of which can be found at hardware stores, or online.
Using a soft cloth, pour 1 teaspoon of your chosen oil on to the cloth and then use the cloth over the surface of the wood, buffing slightly. This will aid in keeping your watch clean and conditioned and will increase the luster.
In order to have your watch sized, you can do either of the following:
- RECOMMENDED: Our team can size your watch for you prior to shipment. Simply visit the page of the watch you are interested in buying and click on the “Custom Sizing” link located beneath the “Series Options” section.
- Take your BoBo Bird watch to your preferred jeweler or watch repair shop to have them size it for you.
Upon receiving your wood watch be sure to note the instruction card provided. Wind the watch at least 15-20 times prior to wearing it. After the initial winding, your daily activity should be sufficient to keep the watch wound, IF worn every day for a minimum of 8 hours.
Lack of sufficient movement or inconsistent wearing of the watch may require additional manual winding. As this is a mechanical watch, quartz watch accuracy cannot be expected. If your watch is consistently fast or slow regardless of proper winding and wearing, and you have surpassed the warranty period, we recommend taking your watch to a reputable jeweler or watch repair store and having them service the watch which should include: cleaning, oiling, and regulating the movement.
Setting Non-Date Models
Step 1: Pull out the crown. Turn crown to move the hands forward (clockwise) to set the time. Set the minute hand approximately 5 minutes ahead of the desire minute marker, and then turn back to the same marker.
Step 2: Push the crown back to the “IN” position.
Setting Date Models
Step 1: When The Second hand reaches the 60th second mark, pull the crown to the “OUT” position.
Step 2: Turn the crown to move the hands forward (clockwise) until you see the date (for date only) or both day and date change (Midnight).
Step 3: For AM time, continue to move the hands forward until the minute hand is approximately 5 minutes ahead of the desired minute marker; then turn back to the same minute marker. For PM time first advance the hands past 12 o’clock midday, then set the time.
Step 4: When the time standard that you are using reaches the 60th second, push the crown to the “IN” position
Step 5: For normal date or date displays, pull the crown to the “intermediate” position (one “click”). Turn crown one way until the correct date appears. Push the crown in.
BOBO BIRD watches are considered to be splash proof. Normal wear and use can include kitchen activities, a day on the beach, the gym, etc. However, full submergence in water is not recommended both for the integrity of the movement and the wood itself. Excessive moisture exposure can result in a diminished flexibility in the bands wood links. If this occurs, allow the watch to dry for 1 to 2 days to allow the wood links to dry and return to their natural size.
Yes! BOBO BIRD offers both watch and box engraving on select models. There is a customization fee of $35 to engrave the backplate of your watch or $45 to engrave the wooden watch box. Company logos, handwritten messages, standard text, and uploaded graphics can all be engraved.
Learn more about our watch engraving services.
Engraving Change Requests
Our engraving team will immediately begin working on your design. For this reason, engraving change requests must be submitted within 1 hour of placing your order. A $10.00 engraving change request fee will be charged for requests submitted after the 1 hour.
Engraving Text Alignment With Face
Due to the unique nature of each timepiece, the engraved text on the backplate may not align with the face of the watch.
RETURNS, REPAIRS, & EXCHANGES
Each wood watch by BOBO BIRD is warranted to the original purchaser to be free from defects in material or workmanship at the time of delivery for a period of no longer than twelve months.
To maintain this limited warranty, the product must be operated and maintained in accordance with the care and operation instructions. Abuse, mechanical damage, alterations, or scratches due to abnormal wear are not covered by the BOBO BIRD limited warranty. Further, BOBO BIRD will not be responsible for loss or damage connected to the use of its product nor the life of the battery.
If you purchased your watch within one year and you need it repaired, simply visit our warranty claim page to request an RMA number. Upon completing this form, we will review your request. Please allow up to 24 hours to review your information. Once your RMA is approved, we will send you an RMA number and shipping instructions via email. If the repair request is due to a manufacturing defect, we will repair/replace the timepiece free of charge.
To qualify for a return, items must be received back to our address within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 30 days. Returns will have the shipping fee deducted. We will charge a flat $35 restocking fee. Complete an RMA request and return the undamaged product to us along with the original box and all included cards. We recommend the package sent via a trackable method. In the event of lost packages without a tracking number we won’t be able to issue the refund.
Items not eligible for refund or store credit:
Customized items or engraved items.
Returns received in damaged/worn condition.
Returns received after 30 days of the original order shipment date.
Shipping charges, except in cases where we have made a shipping error.
Items eligible for store credit only:
Returns received by between 30 days after the original order shipment date (as printed on your packing slip). Late returns will have the shipping fee deducted.
Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit. Please note gifts must be returned together with the original order to receive a full product refund on your order. Please read below and contact our customer care here.
What if I received a volume discount and want to refund part of the order?
Refund amount will be adjusted accordingly if volume discount was applied to the original order.
What if there was something wrong with my order?
Please contact Customer Care right away so we can make things right.
If a refund occurs, we will deduct a transaction fee equivalent to $35 of the transaction price.
The BOBO BIRD repair team will certainly repair your watch after your warranty expires. Simply complete an RMA request (be sure to provide photos of your timepiece if applicable).
One of our repair specialists will get back with you quickly to let you know the costs and timeline associated with repairing your watch.